“George knocked it out of the park. This book is a breath of fresh air and puts the whole package together. Many times, I’ve seen groups trying to implement improvement plans, yet they’re only marginally effective. The good news is this book lays out a roadmap of the key elements to success. It shows you how to successfully build an environment where the group truly is a team, which differs significantly from situations where the word ‘team’ is just the newest fad. There’s also enough guidance to let the reader know and celebrate the differences within their respective organizations. Well done.”